Privacy Policy

Introduction

This Privacy Policy explains how Ontryx Solutions L.L.C. ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy and protecting any personal data you share with us

Information We Collect

We collect the following personal information when you use our forms to request quotes or send information for contractual documents:

• Company name
• Last name
• First name
• Project information
• Email address
• VAT number
• Full company addresses (for billing and shipping)
• Phone numbers

This information is necessary for us to provide our services and respond to your requests effectively.

Use of Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. We use a GDPR-compliant cookie banner that allows you to choose which cookies you accept. Essential cookies are mandatory for the website to function properly. However, you have the option to accept or decline cookies for personalization, marketing, and analytics purposes.

We use the following analytics tools:

• Google Analytics: To understand how visitors interact with our website.
• Umami: A privacy-focused analytics platform to gather insights about website usage.

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You can manage your cookie preferences at any time through our cookie settings panel.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services
• To respond to your inquiries and requests for quotes
• To process and fulfill your orders
• To send you invoices and manage billing
• To communicate with you about our services and updates
• To analyze and improve our website performance and user experience

We do not use your personal information for any purposes other than those stated above without your explicit consent.

Data Sharing and Third Parties

Ontryx Solutions L.L.C. does not share your personal information with any third parties for marketing or commercial purposes. We only use your data internally to provide our services and improve our operations.

However, please note that we use third-party services such as Google Analytics and Umami for website analytics. These services may collect anonymized data about website usage, but they do not have access to your personal information that you provide through our forms.

We may also be required to disclose your information if compelled by law, court order, or governmental authority.

Data Storage and Security

We take the security of your personal information seriously. All data collected through our website forms is stored securely in Airtable, a cloud-based database platform. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Some of the security measures we employ include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication procedures for our staff
• Training our employees on data protection and privacy practices

While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights and Choices

As we serve customers worldwide, we respect and adhere to various data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) for EU residents. Depending on your location, you may have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal data under certain circumstances.
• Right to restrict processing: You can ask us to restrict the processing of your data in certain situations.
• Right to data portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to our processing of your personal data in certain circumstances.

To exercise any of these rights or to make a privacy-related inquiry, please contact us at [email protected].

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

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