Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website and IT services provided by Ontryx Solutions L.L.C. ("we", "us", or "our"). By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the website or use our services.

Services

Ontryx Solutions L.L.C. provides a range of services as detailed on our website. The specific scope, deliverables, and terms of each service will be outlined in the contractual documents (quotes, invoices, and contracts) provided to you. By engaging our services, you agree to the terms specified in these documents.

Eligibility

You must be of legal age in your country of residence to use our services. By using our website and services, you represent and warrant that you have the legal capacity to enter into a binding contract with Ontryx Solutions L.L.C.

Payment Terms

The payment terms, methods, and conditions for our services are specified in the contractual documents (quotes, invoices, and contracts) provided to you. By accepting these documents, you agree to comply with the payment terms outlined therein. Failure to make timely payments may result in the suspension or termination of services.

Warranties and Guarantees

Any warranties or guarantees related to our services are explicitly stated in the contractual documents (quotes, invoices, and contracts) provided to you. Unless otherwise specified in these documents, our services are provided "as is" without any express or implied warranties.

Refunds and Cancellations

Our refund and cancellation policies are detailed in the contractual documents (quotes, invoices, and contracts) provided to you. Please refer to these documents for specific terms regarding refunds, cancellations, or termination of services. If you have any questions about these policies, please contact us before engaging our services.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Ontryx Solutions L.L.C. and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on our content without our explicit permission.

The intellectual property rights related to specific services or deliverables will be outlined in the contractual documents provided to you.

Limitation of Liability

To the fullest extent permitted by applicable law, Ontryx Solutions L.L.C. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

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• Your access to or use of or inability to access or use our services;
• Any conduct or content of any third party on our website or services;
• Any unauthorized access, use, or alteration of your transmissions or content.

We specifically disclaim any liability for any attacks or malicious activities directed at our website or services.

Governing Law and Dispute Resolution

Any disputes arising from or in connection with our services shall be resolved by the competent courts in Kosovo, which firstly include the Commercial Court (Gjykata Komerciale) in Prishtina and any other relevant court based on the nature of the dispute.

In the event the Client is located outside Kosovo, disputes shall be resolved through international arbitration in accordance with the applicable arbitration rules. The arbitration shall take place in a mutually agreed location, and the language of arbitration shall be Albanian (Shqip) or English.

User Conduct

While using our website and services, you agree to abide by generally accepted principles of online conduct. This includes, but is not limited to:

• Complying with all applicable laws and regulations
• Respecting the intellectual property rights of others
• Refraining from any activity that could harm, disable, overburden, or impair our services
• Not attempting to gain unauthorized access to our systems or networks
• Not using our services for any unlawful or prohibited purpose

We reserve the right to terminate or suspend access to our services for any user who violates these principles or engages in any behavior we deem inappropriate or harmful.

Data Retention and Termination

We retain client data as part of our service provision. You have the right to request access, corrections, or deletion of your data in accordance with applicable data protection laws.

To exercise these rights, you must submit a written request (email or letter) to our designated contact address. We will process your request in accordance with applicable laws and our data protection policies.

Modifications to Terms of Service

We reserve the right to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our services.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Service, along with any contractual documents provided to you, constitute the entire agreement between you and Ontryx Solutions L.L.C. regarding our services and supersede all prior agreements and understandings, whether written or oral.

Contact Us

If you have any questions about this Terms of Service, please contact us at:

Email: [email protected]

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